Return & Exchange Policy
You may return or exchange any product purchased from our store within 14 days of your ORIGINAL delivery date by following the instructions below:
Email us at firstname.lastname@example.org
Include the following in your email:
- Your order number
- Name on the order
- Email the order was made with
- Reason for return/exchange
- Photos if any damages
Please allow an additional 1-3 business days for a response.
Once your return shipment reaches our facility, we will process the refund for the full amount of the item and any applicable tax (MINUS SHIPPING FEES) back onto the original card used to purchase the product. The return/exchange process can take anywhere from 7-10 business days. At any time during that process our customer service team will be there to help answer questions.
We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. Undergarments including bras, boxers, and other intimates are FINAL SALE and NOT eligible for return/exchange.
We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*
- We do not accept C.O.D. parcel*
Shipping is NOT refundable.